TERMS & CONDITIONS

QASYRA Terms & Conditions.

Last reviewed: 9 October 2026

These terms apply to QASYRA managed services, standalone solutions and the QASYRA COMPLETE 90-day transformation. Customers buy a managed QASYRA service — not individual software licences.

1. Nature of the service

QASYRA provides managed customer-growth services that may include website strategy and implementation, CRM configuration, WhatsApp integration, workflow automation, AI Chatbot, AI Voice, Voice AI, search intelligence, SEO, AEO, reporting and ongoing optimisation.

Customers purchase QASYRA's strategy, implementation, configuration, integration and optimisation services. They are not merely purchasing software licences. The precise scope is determined by the selected package, accepted proposal, order form or statement of work.

2. Definitions of capabilities

CRM

A central system used to organise prospect/customer information, conversations, appointments, stages and activity.

Pipeline

A visual representation of where an enquiry sits in the sales/customer journey. Example: New Enquiry → Contacted → Qualified → Appointment → Proposal → Won/Lost.

Basic WhatsApp

An organised WhatsApp entry point which may include WhatsApp connection, click-to-WhatsApp, enquiry capture, CRM contact creation, simple acknowledgement, team notifications and central conversation visibility. Basic WhatsApp does not include extensive multi-step automated nurture.

Advanced WhatsApp

WhatsApp with more advanced automation, which may include multi-step workflows, qualification, reminders, automated follow-up, missed-enquiry recovery, lead routing, CRM actions, reactivation and AI integration where included.

AI FAQ Answering

AI responses generated from approved business knowledge to answer common customer questions.

AI Chatbot

A customer-facing AI assistant primarily designed to: Answer → Capture → Basic Qualify → Handoff.

AI Voice

A more advanced AI role configured to: Answer → Qualify → Act → Progress → Escalate. Depending on scope, it may update CRM information, route enquiries, trigger workflows, assist with appointments and initiate approved follow-up.

Voice AI

An AI-powered voice system configured to handle agreed telephone interactions including routine questions, qualification, contact capture, appointments, CRM updates and transfers.

Qualification Workflow

A defined set of questions or rules used to determine the customer's requirements and appropriate next step.

Automated Follow-Up

Pre-designed messages or actions triggered according to the status or behaviour of an enquiry.

Missed-Enquiry Recovery

Automation designed to identify and re-engage enquiries that did not receive or complete an intended next action.

Lead Routing

Rules that determine which person, team or workflow receives an enquiry.

Reactivation

Approved communication with suitable previous enquiries or customers to determine whether a relevant opportunity still exists.

Search Intelligence

Monitoring and analysis used to identify search demand, rankings, competitor visibility, technical issues and optimisation opportunities.

SEO

Search Engine Optimisation — improving website structure, content and technical factors to increase search-engine understanding and visibility.

AEO

Answer Engine Optimisation — structuring business information so search and AI-powered discovery systems can more easily understand and potentially surface useful answers.

3. Implementation fees

Implementation fees cover agreed initial work including strategy, discovery, design, configuration, integration, automation construction, AI configuration, testing, migration where expressly agreed and deployment.

Implementation fees do not provide unlimited revisions, unlimited integrations, unlimited pages or unrestricted custom development. Material work outside the agreed scope may be separately quoted.

4. Monthly management fees

Monthly fees cover the ongoing managed service stated in the selected plan. Depending on plan this may include platform infrastructure, hosting, CRM, automation, WhatsApp connectivity, AI infrastructure, search technology, monitoring, maintenance, optimisation, reporting and standard support.

Monthly fees are payment for a managed QASYRA capability and service, not merely resale of software.

5. Pricing and currency

All QASYRA public prices are stated in Singapore Dollars unless otherwise indicated. Any applicable GST or taxes should be stated separately where legally required.

Some underlying service providers charge QASYRA in currencies other than Singapore Dollars. QASYRA may use converted SGD customer rates to simplify billing and may incorporate reasonable allowance for foreign-exchange movement, payment-processing costs and administration.

6. Additional usage & services

The table below shows current QASYRA customer charges for common usage and additional services.

7. WhatsApp

WhatsApp charges vary according to message category and applicable provider rules. Basic WhatsApp connectivity may be included in a selected QASYRA package while message usage remains separately chargeable. Marketing, utility and service conversations may receive different treatment.

QASYRA does not promise unlimited WhatsApp messaging. Customers are responsible for lawful use, consent, templates and opt-out requirements.

8. SMS/MMS

SMS/MMS is usage-based unless explicitly included. Charges can depend on destination, sending number, message type, billable segments, media, carrier charges and regulatory fees.

Current billing method: Applicable carrier/platform cost converted to SGD + 25% QASYRA administration. QASYRA does not publish a fixed Singapore per-SMS price unless a specific rate has been verified and approved.

9. Email

Reasonable system/transactional email may be included where stated. High-volume email marketing, verification, dedicated sending infrastructure or exceptional usage may be charged separately.

• Published overage: S$1.20 per 1,000 emails above allowance
• Email verification: S$4.00 per 1,000 addresses

10. AI services and allowances

QASYRA managed-service packages include the AI capabilities and reasonable usage associated with the selected package, subject to the scope stated in the proposal or service agreement. Where AI is included, the customer is not purchasing a separate AI software licence; QASYRA selects and configures the underlying AI infrastructure required to provide the agreed capability.

AI usage may depend on conversation volume, responses, tokens, model, workflow actions, voice minutes and external services. Where usage is unusually high, requires additional capacity, or falls outside the agreed package scope, QASYRA will inform the customer of any applicable additional charges or recommended package adjustment before implementing a material change wherever reasonably practicable.

AI requirements that exceed the standard package scope may be separately quoted based on the customer's expected usage, configuration and requirements. QASYRA does not publish a fixed AI-capacity surcharge unless one is subsequently approved.

11. AI limitations

AI-generated responses may occasionally be incomplete, inaccurate or inappropriate. QASYRA uses approved knowledge, configuration rules and escalation paths to reduce these risks but does not guarantee perfect AI output. AI should not be treated as unrestricted legal, medical, financial, regulatory or other professional advice. Human escalation should remain available where appropriate.

12. AI voice and telephony

Voice AI costs may include separate elements for voice processing, telephone numbers, inbound/outbound calls, carrier usage, international calls, transcription, recordings, premium voices, transfers and AI-model usage. Applicable third-party and consumption-based charges may be billed separately, passed through at the applicable rate, or included within an agreed usage allowance, as specified in the customer's proposal or service agreement.

Voice AI requirements that exceed the standard package scope may be separately quoted based on the customer's expected call volume, languages, configuration and requirements. QASYRA does not publish a fixed Voice AI per-minute surcharge unless one is subsequently approved.

An AI voice minute and a telephone carrier minute may be separate billable components. Any included allowance must be stated in the customer's proposal.

13. Findable & Answerable — SEO + AEO

Findable & Answerable is a professional managed service priced from S$897–S$3,997/month. The range reflects differences in competition, number of services, locations, pages, technical complexity, content requirements, search opportunities and optimisation workload.

Search intelligence technology reasonably required for the agreed programme is included. Customers purchase QASYRA's search strategy, implementation, analysis and optimisation — not a particular search software licence. Premium external search tools or additional content production beyond agreed scope may be quoted separately.

14. No SEO/AEO guarantee

QASYRA does not guarantee specific search ranking, page-one ranking, traffic volume, number of leads, sales, AI citations, AI-generated recommendations or inclusion in a particular AI/search answer. Search engines and AI platforms control their own algorithms and outputs.

15. Fair use

Included capabilities and allowances remain subject to reasonable usage and any applicable third-party fair-use requirements. If usage materially exceeds the assumptions on which a package was priced, QASYRA may contact the customer to establish an appropriate allowance or higher-capacity arrangement.

16. Third-party services

QASYRA may use third-party technology to provide certain capabilities. Third-party providers may change their features, availability, pricing, APIs, policies, algorithms and usage limits. QASYRA does not guarantee uninterrupted availability of third-party services. Where practical, QASYRA will make reasonable configuration adjustments needed to maintain the agreed service.

17. Customer responsibilities

Customers must provide accurate business information, approved content, required access, timely decisions, lawful contact data and appropriate communication permissions. Customers must not use QASYRA systems for unlawful, deceptive, abusive, spam or unauthorised communications.

18. Consent and communications

Customers are responsible for ensuring they have appropriate permission to contact recipients through WhatsApp, SMS, email and other communication channels. Purchased, scraped or improperly obtained contact lists may be rejected. Opt-out requests must be respected.

19. Data and intellectual property

Customers retain ownership of their business/customer data subject to applicable platform terms. QASYRA retains ownership of its reusable methodologies, templates, frameworks, generic workflows, prompts, system architecture and implementation techniques unless expressly agreed otherwise.

20. Support and change requests

Monthly management does not mean unlimited agency labour. New pages, campaigns, integrations, major workflow changes, substantial redesign, custom development or other material requests outside scope may be quoted separately.

21. Advertising

Advertising spend is separate unless expressly stated. Media spend and advertising-platform charges are paid separately. QASYRA does not guarantee a particular ROAS, number of leads or advertising outcome unless expressly contracted in writing.

22. Payment

Implementation and recurring fees are payable according to the accepted proposal/order. Usage charges may be billed through prepaid balances, usage wallets, automatic recharge, billing in arrears or agreed allowances.

23. Price changes

QASYRA may revise prices where reasonably necessary because of third-party pricing changes, foreign exchange movements, taxes, regulatory costs, material usage changes or changes in customer scope. Reasonable notice should be given for material changes to recurring QASYRA subscription pricing where practicable. Usage-based supplier charges may change as supplier rates change.

24. Suspension

Services may be suspended where reasonably necessary because of overdue payments, unlawful use, spam, abuse, platform-policy violations, material security risks, third-party suspension or usage materially outside the agreed arrangement.

25. Cancellation and termination

The applicable minimum commitment, notice period and termination arrangements must be stated in the customer's accepted proposal/order. QASYRA does not apply a universal cancellation period.

26. Refunds

Implementation work already completed and third-party/usage costs already incurred are generally non-refundable except where required by Singapore law or otherwise expressly agreed. Statutory customer rights are not removed.

27. Results

QASYRA provides strategy, implementation, systems and optimisation. Results may also depend on the customer's offer, pricing, sales capability, staff response, customer behaviour, demand, competition, advertising activity, market conditions, search algorithms and AI-platform behaviour. QASYRA does not guarantee leads, rankings, conversion rates or revenue unless specifically contracted in writing.

28. QASYRA CONNECT Founding Customer Offer

The QASYRA CONNECT Founding Customer Offer provides eligible new customers with a reduced CONNECT implementation fee of S$7,997 instead of the normal S$9,997 implementation price.

The offer represents a S$2,000 reduction in the one-time implementation fee only. The normal CONNECT monthly managed-service fee of S$1,497/month remains unchanged.

The offer is limited to the first 5 eligible customers and is available until 31 October 2026, unless all 5 available places are secured earlier. The offer therefore ends when either all 5 available Founding Customer places have been secured, or 31 October 2026 has passed, whichever occurs first.

A place is considered secured only when the customer has accepted QASYRA's applicable proposal/order and completed any required initial payment or deposit stated in that agreement.

The promotional price applies only to the agreed standard CONNECT implementation scope. Additional pages, integrations, custom development, exceptional migration, third-party services or other work outside the agreed scope may be quoted separately.

The Founding Customer Offer cannot be exchanged for a reduction in the monthly management fee, cash, credit or another service unless expressly agreed by QASYRA in writing.

The promotion does not alter QASYRA's service limitations, customer responsibilities, AI limitations, evidence status, guarantees or other applicable Terms & Conditions.

29. Governing law

These Terms are governed by the laws of Singapore, subject to applicable statutory rights and final legal review.